I recently decided to install solar panels in my house and after seeing Naturgy’s virtual battery offer, I asked them to do the installation themselves.
They sent me to one of their installation companies ITRSL Naturgy
The installation was comme-ci comme-ça, one of the installers was determined to lower the cables from the roof through the entrance door, to which I refused, but the guy resisted.
Finally, thank God, another installer named Ismael told his colleague, let’s take it down from the side because in front of the door and the main façade it looks very ugly, I’ll help you run the cables.
The same installer who wanted to lower the cables in front of the entrance door was unfortunately the one who configured the inverter.
The next day when I saw that the inverter was only producing 20 watts and also it was continually reporting errors on the screen and sending me emails with these errors.
For this reason, I called ITRSL Naturgy, where I spoke with the person in charge, Alba Cecilia, who with a mixture of arrogance and incompetence told me that she was monitoring the inverter remotely and that everything was fine, that it produced only 20 watts because there would be some shadows and that I wasn’t going to call any technician.
I was perplexed, because they had not even charged the full amount for the installation yet.
But 10 days passed and no technician came, so I opened a ticket with the manufacturer of the Solis inverter who contacted me a few hours later.
They told me that they had checked the installation and that it was connected backwards and with the indication that production was stopped so as not to discharge into the network.
I assume that the 20 watts it produced were for the inverter’s own consumption.
They told me that they reconfigured it correctly remotely and told me that I only had to turn one clamp, which I did and now it works perfectly.
The ITRSL Naturgy technician has not come, it is better for him not to come and not touch anything.
Now they are asking me for payment but they have not yet provided me with the project documentation or technical report that the city council requires in order to legalize and subsidize the installation.
Well, that’s all, obviously I have given up on making any maintenance contract with ITRSL Naturgy.